Why Buy Rowland?

Buying a Rowland home makes great sense for lots of different reasons. Here’s just a few to be getting on with!

1. Move into a home that’s never been lived in or occupied before
    
2. Enjoy a higher specification with all mod cons built-in from the start
    
3. You could save money on lower energy bills and lower maintenance costs
    
4. Put your own stamp on your home and start with a blank canvas
    
5. Today’s homes are efficiently designed to maximise living space
    
6. Enjoy peace of mind and be reassured with a 10 year NHBC warranty
    
7. Be at the heart of a brand new community of like-minded people
    
8. No hold ups in the housing chain can speed up the moving process
    
9. Rowland staff will give you a helping hand every step of the way
    
10. Receive £1000 for every friend you recommend who buys from Rowland (applicable on selected plots and subject to change)

 

 

Peace of Mind

New Home Warranty

Throughout the entire process of building your new home, Rowland will continually uphold its commitment to complying with the latest industry standards.Your home is protected by a warranty from the NHBC (National House Building Council). This highly acclaimed independent industry regulator guarantees your new home, for up to 10 years in the unlikely event of major structural defect. NHBC site inspectors will oversee the build of your new home at various key stages throughout its construction to ensure that it conforms to the required quality and industry standards.

 

 

Consumer Code 

The Consumer Code for Home Builders (“the Code”) came into effect in April 2010, and was applied to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC, Premier Guarantee and LABC Warranty.

The Code consists of a set of key principles that home builders must adopt in support of the interests of new home buyers.

In essence the purpose of the Code is to ensure Home Buyers will be treated fairly, understand the service levels to be expected, are provided with reliable information to help make their decisions & if dissatisfied, understand how to access speedy, low-cost dispute-resolution arrangements.

Please visit the Consumer Code for Home Builders website, where you will find further detailed information regarding the Code.

 

Customer Care

Buying a new home is one of the most exciting times of your life and should be one of the most enjoyable.

Rowland is committed to excellence in customer service and endeavours to make the journey to your new home as seamless as possible.

Over the years we have developed a comprehensive approach to customer care and are constantly reviewing our performance to improve our service to you.

Pre-completion checks:

We undertake regular inspections of every property we build to quality check each element, from the foundations, to the plumbing to plastering.

Once complete, an NHBC representative will carry out an inspection of the property and issue a certificate to confirm build and safety standards have been met.

New home handover:

Before you move into your new home, a member of our staff will give you a guided tour of your property, demonstrating how appliances and domestic services like the heating and electrical systems work.

After Care

Looking after you now and in the future

Rowland has a dedicated after care department to personally and efficiently handle any questions or queries you may have after you have moved into your new home.

Please contact the Rowland Customer Care team during normal office hours (Monday to Friday 8.30am to 4.30pm) on 01772 643 694. If you want to report an emergency outside of office hours we would ask that you refer to and utilise the emergency contact numbers provided in your HUG (Home User Guide).

 

Customer Charter

This is our customer charter, which sets out our commitments to you.

1. Our customer charter is on display in the sales centre at each current development.
    
2. Our marketing literature and adverts will be clear and truthful, in compliance with the relevant laws and advertising codes.
    
3.  Our contract of sale terms and conditions will be clear and fair.
    
4. We will provide you with the names and contact numbers for staff who will be responsible for helping you during and after the purchase of your new home.
    
5. Once you have reserved your property we will provide you with information about the timing of the construction, legal completion and handover of your new home.
    
6.  We will make sure we protect your deposit and inform you how we will deal with any other pre-payments we receive from you.
    
7. We will provide you with clear information regarding your cancellation rights. This can be found on the reservation form for your new home.
    
8. We will provide you with the pre-contract information you need before you are expected to exchange contracts, allowing you to make an informed decision on the purchase of your new home.
    
9. You should appoint a solicitor to carry out the legal formalities of the buying process and to represent your interests.
    
10. We take health and safety issues very seriously. We are legally responsible for the site where work is taking place and by law must not allow access to the public. For your own safety you must never enter a development site without prior agreement.
     
11. Your new home will have the 10-year NHBC Buildmark cover. The full policy is provided in the welcome folder you will receive upon completion.
     
12. We will provide you with a welcome pack containing information about your new home and offer to meet you at an agreed time to give you a demonstration of your new home.
     
13.  We will inform you of the after sale and emergency services we provide for a certain period of time after completion.
     
14. We will inform you about procedures for dealing with customer enquiries.

Our customer charter commitments do not affect your statutory rights.

 

Moving Tips

 

Moving Checklist

When you’re moving you need to plan a month, 2 weeks and a week in advance. Save and print off our handy Checklist to keep on top of all the tasks you need to complete 

Moving House Checklist

Gardens

Moving into a new build home means a blank canvas to create your own space, to design a home that meets your tastes and your needs – a place where no-one else has made their own mark.

A new build home often means a new build garden too – which means you can create an outside space that suits your family needs. And a garden that reflects who you are; from a mass of colourful flowers to an architectural work of art of minimal beauty.

Work can be done on a new build garden all year round but spring is undoubtedly one of the best times for planting all those new bulbs. Turf is generally best laid in mid-autumn but can be laid whenever the soil is not too wet or frosty. Spring laid turf means you can let the grass bed in with little mowing required giving your new outside carpet a good chance to become established.

Deciding on what you want from your new garden is the first job when creating life from your blank canvas. Do you need a hard-wearing, grass area for small children to play? Do you need a fenced off area for a pet? Or do you want a decked area for the Barbie and fire pit to while away a rare sunny summer evening outside?

If you’re looking at increasing the privacy of your garden, planting trees which can grow over the years can help – but it is important to consider the type of trees as only smaller trees can be suitable near buildings – and plants like bamboo can take over a garden if it is allowed to spread.

Drainage should be considered to see how it can be installed to help the gardens needs and is all part of planning a perfectly executed area.

Choosing the right plants for the shade and sunlight in your garden is a research job in its own right – and your local garden centre is often a good place to start to advise the most amateur of gardeners.

Considering how much time you want to spend in your new garden nurturing and feeding the new plants is a key consideration. Plants need to be considered on the type of soil they flourish in, how hardy they are – and when and where you want colour or interest in the garden, taking your garden through all the different seasons.

An increasing trend in recent years (especially with small families) is the installation of artificial turf. It’s tough, easy to maintain and doesn’t need mowing. Your grass is delivered and laid according to different lengths – and the colour is pretty convincing. With no wear and tear, artificial grass is also great for a shady garden.

Gardeners love their gardens, watering, weeding and watching plants and trees grow. It’s a labour of love and every garden takes time to truly establish – but watching the garden you have created from scratch grow and bloom can be incredibly rewarding.

And for those of us who don’t want to spend the time weeding and watering, a simple lawn with garden ornaments can provide the perfect outdoor environment for relaxing outside your new home.

land@rowland.co.uk