Our policy sets out how Rowland Homes Limited (“Rowland”) uses and protects any information that you give us when you visit and use our website.
This policy applies to www.rowland.co.uk (“website”) and to any personal data which you may provide to us in person, over the telephone, by email, on our website and/or by post.
Rowland gather and process your personal information in accordance with this policy and in compliance with the relevant data protection regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Rowland’s registered office is at Farington House, Stanifield Business Park, Stanifield Lane, Leyland, PR25 4UA and we are a company registered in England and Wales under company number 02790915. We are registered on the Information Commissioner’s Office Register, registration number Z1951461, and act as the data controller when processing your data. Our designated Data Protection Officer is Chris Sams, who can be contacted at our registered office address.
We may collect and process your personal data for a number of reasons. These reasons include:
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Rowland, including:
We may collect and process personal data about you including information you (or a joint purchaser) provides:
We collect the following information from visitors to our website via the ways identified below:
We may also collect any of the information above if your enquiry originates when you contact us in person, over the telephone, via email or by post.
We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time for example, the maximum legally obliged retention period for certain health and safety related matters is 40 years. Where there is no legal obligation, for example around direct marketing information, we will hold your data for 2 years, unless you opt out within this time.
Some specific areas include, but are not limited to:
The information obtained will be carefully assessed, forwarded onto the most relevant person or department in our organisation and appropriate action taken. The safety and security of your data is important to us and it will be kept secure.
If you have supplied us with your email address, telephone number or your address to keep you updated with our news, we will use your information for this purpose only.
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
We use trusted third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We may disclose your information to third parties if:
These third parties may include:
We will share your information with relevant government agencies to assist you to participate in any government schemes in which you have indicated you wish to take part.
We store your data on secure servers in the European Economic Area.
We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect via our website.
In order to track visitors to our website and identify which pages they are interested in, we use a third-party service called Google Analytics to collect this type of information. The information obtained does not identify anyone.
If you have previously supplied us with your email address so that we may keep you updated about our news and you’ve changed your mind, please email email@example.com or write to us at Rowland Homes Limited, Farington House, Stanifield Business Park, Stanifield Lane, Leyland PR25 4UA and we will remove your details immediately upon receipt.
If you have applied to a vacancy via email, we will process your personal data in accordance with the Employment Practices Data Protection Code and the General Data Protection Regulation.
If you wish to see details of personal information which we hold about you, you may submit a subject access request under the General Data Protection Regulation. If you would like a copy of the information held on you, please write to: Rowland Homes Limited, Farington House, Stanifield Business Park, Stanifield Lane, Leyland PR25 4UA.
If you believe that any information we are holding on you is incorrect or incomplete, please email firstname.lastname@example.org or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority (the Information Commissioners Office).
Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745
Any changes we may make to this Policy in the future will be posted on our website and, where appropriate, notified to you by e-mail.
Questions, comments and requests regarding this Policy are welcomed and should be addressed to Company Secretary, Farington House, Stanifield Business Park, Stanifield Lane, Leyland, Lancashire, PR25 4UA.