It has just been announced that Rowland Homes has achieved ‘Gold’ in the latest, wholly independent, customer satisfaction awards. The awards, run by specialist market research company, In-house Research, are based 100% on the customer feedback that the In-house team receive from the Rowland customers who responded 6 – 8 weeks after they moved in.
In the survey year covering customers from 1st January 2021 to 31st December 2021, over 90% of customers said they would recommend Rowland Homes to their friends.
Tom Weston, Chief Executive at In-house Research comments, “We are extremely proud to be working with such a customer focused business. The ‘Gold Award’ recognises those who put their customers at the heart of everything that they do. This award places them alongside some of the best companies in the UK for customer service. It’s only through delivering an exceptional service throughout the customer journey, combined with a meticulously designed and finished home that recommendation scores reach this level. We are so pleased to recognise all the staff at Rowland Homes that have contributed to the achievement of this award”.
Stephen Grant, Sales and Marketing Director at Rowland says ‘’We’re absolutely delighted with this result. These awards are highly coveted in the UK house building sector and we’ve all worked tremendously hard to achieve this’’.